For Families and Care Recipients | Homage Helpdesk

For Families and Care Recipients

37 articles in this collection
Written by Homage

Service Information

What is Respite/Non-Medical Home Care?

Written by Homage
Updated over a week ago

What is Nursing Care?

Written by Homage
Updated over a week ago

What is Home Therapy Care?

Written by Homage
Updated over a week ago

What is the minimum duration of a Homage Care Visit?

Written by Homage
Updated over a week ago

Does Homage provide live-in or 24-hour home care services?

Written by Homage
Updated over a week ago

Does Homage offer insurance?

Written by Homage
Updated over a week ago

What is Homage's Terms of Service?

Written by Homage
Updated over a week ago

Requesting Care

I need care urgently. What should I do?

Written by Homage
Updated over a week ago

How do I book a Care Visit?

Written by Homage
Updated over a week ago

I’ve made a request for care, what now?

Written by Homage
Updated over a week ago

Can we have the same Care Professional for subsequent visits?

Written by Homage
Updated over a week ago

How soon will a Care Pro be matched to my visit request?

Written by Homage
Updated over a week ago

I made a request more than 24 hours ago but no one has gotten in touch with me yet. What can I do?

Written by Homage
Updated over a week ago

Why can’t I skip the in-person Care Assessment and request a visit directly?

Written by Homage
Updated over a week ago

Using the Homage App

Why is the Homage app asking me for permissions?

Written by Homage
Updated over a week ago

Why do I have to fill up my Care Profile before requesting care?

Written by Homage
Updated over a week ago

I filled up my Care Profile but don’t see an option to request for care. Why?

Written by Homage
Updated over a week ago

Homage Care Professionals

Who are the Homage Care Professionals?

Written by Homage
Updated over a week ago

What do Homage Care Professionals do?

Written by Homage
Updated over a week ago

What languages do Homage Care Professionals speak?

Written by Homage
Updated over a week ago

Are Homage Care Professionals local Singaporeans or foreigners?

Written by Homage
Updated over a week ago

Post Care Visit

Why is a Care Summary provided after each caregiving visit?

Written by Homage
Updated over a week ago

Discounts & Packages

Are packages/discounts available for Homage's services?

Written by Homage
Updated over a week ago

Fees & Payments

What are the available payment modes?

Written by Homage
Updated over a week ago

When do I need to make payment?

Written by Homage
Updated over a week ago

What is Homage’s cancellation policy?

Written by Homage
Updated over a week ago

Changes and Cancellations

Why are cancellation fees imposed?

Written by Homage
Updated over a week ago

How do I cancel my booking?

Written by Homage
Updated over a week ago

Will I be charged service fees for cancelled visit(s)?

Written by Homage
Updated over a week ago

Do cancellation fees apply if I cancel with sufficient notice?

Written by Homage
Updated over a week ago

How and when will cancellation/change fees be charged?

Written by Homage
Updated over a week ago

What happens if I cancel and/or change scheduled visits?

Written by Homage
Updated over a week ago

I need to cancel multiple visits. How does the cancellation policy apply?

Written by Homage
Updated over a week ago

What happens if a Care Professional cancels at the last minute?

Written by Homage
Updated over a week ago

What if I need to extend the scheduled visit?

Written by Homage
Updated over a week ago

What happens if the actual Care Visit is shorter than scheduled?

Written by Homage
Updated over a week ago

I would like to make a change to a scheduled visit. Will I be charged?

Written by Homage
Updated over a week ago