For Families and Care Recipients

37 articles in this collection
Written by Homage

Service Information

What is the difference between Prepaid Packages and Pay As You Go?

Written by Homage
Updated over a week ago

What is the expiry date of prepaid packages?

Written by Homage
Updated over a week ago

Can I extend my prepaid package validity?

Written by Homage
Updated over a week ago

What is Respite/Non-Medical Home Care?

Written by Homage
Updated over a week ago

What is Nursing Care?

Written by Homage
Updated over a week ago

What is Home Therapy Care?

Written by Homage
Updated over a week ago

What is the minimum duration of a Homage Care Visit?

Written by Homage
Updated over a week ago

Does Homage provide live-in or 24-hour home care services?

Written by Homage
Updated over a week ago

What is Homage's Terms of Service?

Written by Homage
Updated over a week ago

Requesting Care

How do I book a Care Visit?

Written by Homage
Updated over a week ago

What happens after I have made a request for care?

Written by Homage
Updated over a week ago

What is an In-Person Care Assessment (IPCA)?

Written by Homage
Updated over a week ago

I need care urgently. What should I do?

Written by Homage
Updated over a week ago

How soon will a Care Pro be matched to my visit request?

Written by Homage
Updated over a week ago

Can we have the same Care Professional for subsequent visits?

Written by Homage
Updated over a week ago

I made a request more than 24 hours ago but no one has contacted me. What can I do?

Written by Homage
Updated over a week ago

Using the Homage mobile app

How do I change/remove my credit card details?

Written by Homage
Updated over a week ago

How do I set up my wallet?

Written by Homage
Updated over a week ago

Homage Care Professionals

Who are the Homage Care Professionals (Care Pros)?

Written by Homage
Updated over a week ago

What do Homage Care Pros do?

Written by Homage
Updated over a week ago

What languages do Homage Care Pros speak?

Written by Homage
Updated over a week ago

Post Care Visit

When will the post-visit reports be available?

Written by Homage
Updated over a week ago

Where can I find my post-visit report?

Written by Homage
Updated over a week ago

What is a Care Summary?

Written by Homage
Updated over a week ago

Discounts & Packages

Are packages/discounts available for Homage services?

Written by Homage
Updated over a week ago

Fees & Payments

What are the available payment modes?

Written by Homage
Updated over a week ago

When will payment take place?

Written by Homage
Updated over a week ago

Changes & Cancellations

Can I apply for a refund?

Written by Homage
Updated over a week ago

How do I cancel my booking?

Written by Homage
Updated over a week ago

I would like to make a change to a scheduled visit. How should I proceed?

Written by Homage
Updated over a week ago

What if I need to extend the scheduled visit?

Written by Homage
Updated over a week ago

What happens if I want to shorten the scheduled visit?

Written by Homage
Updated over a week ago

What happens if my Care Pro cancels at the last minute?

Written by Homage
Updated over a week ago

Are there change/cancellation charges for my care visits?

Written by Homage
Updated over a week ago

When and how will change/cancellation fees be charged?

Written by Homage
Updated over a week ago

Do cancellation fees apply if I cancel with sufficient notice?

Written by Homage
Updated over a week ago

Can change/cancellation fees be waived?

Written by Homage
Updated over a week ago